About

FAQ

• Where is the store based?

  Colorado Springs, CO

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Are you items safe for use in water?

  Our items other than the paper goods are great for in water use! They can be used in fresh, salt, or pool water. Care instructions are provided with each item. If any item is not suitable for use in water the product listing will say so as it is very rare we have items like this.

• What string is used in the necklaces and bracelets?

  We use strong fishing line as the string so it won't rust from water and it won't break. Some items have clasps, some you just slip on. They have a bit of weight to them that lets them flow around you in the water but not just fall off or float away. Any items that use another string will be in the product listing

• How does booking work exactly?

  You purchase the $20 booking fee which reserves your slot. We contact you within 48 hours to finish your booking and get the full price.

  Price is based on how many sirens you want, the skills, if the event is dry or in water, how many kids there are (if any), what kind of tails (fabric, neoprene with resin scales, or silicon), and if there are add ons such as a singing performance or a birthday gift. Sometimes you can get a good discount if you book during a sale event.

  Once you have everything picked out you will receive an invoice for the cost minus the $20. You can add things to your event if you want, up to 4 days prior but you will need to pay the difference before the event.

  Events will always have at least 1 other of our sirens out of a tail to assist with things for safety.

• Do you make custom tops/jewelry items?

  Yes we do! You can message us on our facebook or instagram or email from the shop to order a custom color. Prices don't really change much for the jewelry compared to what is listed, just the colors and stones are what you want.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.